At Suearmo, we take great care in ensuring your order arrives safely and on time.

1. Processing Time: Orders are processed within 2–3 business days Locally (Qatar). Worldwide gemstone and jewelry orders are process may take 10–14 business days depending on the documentation required according to destination.
2. Shipping Partners: We ship internationally via trusted courier service - FedEx.
3. Shipping Fees: For all orders shipping rates are calculated at checkout based on location on standard FedEx Shipping Rates.
4. Tracking: A tracking number will be provided once your order has been dispatched.
5. Insurance: All shipments are fully insured until delivery.

Please note: Customs duties and taxes (if applicable) are the responsibility of the customer and may vary depending on your country’s regulations.

We want you to be completely satisfied with your purchase.

1. Eligibility: Returns are accepted within 7 days of delivery for ready-made jewelry and loose gemstones. Custom or made-to-order items are non-refundable.
2. Condition: Items must be returned in their original, unworn condition with all original packaging, certificates (if applicable), and without any signs of damage, alteration, or setting.
3. Gemstone Returns: Loose gemstones must not have been set, scratched, or modified in any way. We will inspect the gemstone upon return before processing the refund.
4. Return Process:
   1. Email us at admin@suearmo.com within 7 days of delivery to request a return authorization.
   2. Once approved, ship the item back using a tracked and insured courier.
5. Refunds: Once we receive and inspect the item, a refund will be issued to your original payment method within 14–21 business days. Shipping costs are non-refundable.

Need Help?

For any questions regarding your order, feel free to contact our administration team at admin@suearmo.com or via WhatsApp at +974 6004 2111