Suearmo Qatar provides secure, transparent, and reliable shipping services for gemstones and fine jewellery. This Shipping Policy outlines order processing, delivery methods, fees, and risk management, fully compliant with Theqa Trustmark and Qatari e-commerce regulations.

1. Order Processing

• In-stock items are usually processed within 2–3 business days.
• Custom or pre-ordered jewellery may take 7–21 business days or more, depending on design complexity and gemstone sourcing.

2. Shipping Destinations

• We ship to Qatar and select international locations.
• Local shipments use trusted courier services; international shipments use reliable global logistics partners.
• Shipping costs, duties, and fees are clearly displayed at checkout.

3. Shipping Methods and Fees

• Customers may select preferred shipping (standard or express) at checkout.
• Fees are calculated based on weight, dimensions, value, and destination.
• Tracking numbers and estimated delivery dates are provided once the order ships.

4. Risk and Title

• Ownership transfers to the customer upon delivery or per the sales agreement.
• Risk of loss or damage passes to the customer upon delivery confirmation by the courier.

5. Customs, Duties, and Taxes

• Customers are responsible for import duties, taxes, or other fees for international shipments.
• We recommend checking local customs regulations before placing an order.

6. Failed Deliveries

• Incorrect addresses, inability to contact, or customer-related failures may incur redelivery charges.
• Returned shipments may be reshipped at the customer’s cost or refunded minus original and return shipping fees.

7. Loss or Damage in Transit

• Notify Suearmo within 3 days if the shipment is lost or damaged.
• Investigations will be conducted with the courier; refunds or replacements are issued based on findings.

8. High-Value Shipments

• High-value gemstones and jewellery may require signature on delivery, insurance, or discreet packaging.
• Proof of identity may be required upon delivery.

9. Changes to Shipping Policy

• We may update this policy to reflect changes in shipping partners, fees, or services.
• Updates are posted on the Site with the “Last Updated” date.

10. Contact Us

If you have questions about our shipping policy, please contact us at:

Email: admin@suearmo.com

Phone: +974 6004 2111